Privacy Policy

1. Introduction

Welcome to Halaba View Hotel ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy is designed to comply with applicable Ethiopian laws and regulations, including but not limited to the Ethiopian Constitution, the Civil Code, and any relevant data protection guidelines issued by Ethiopian authorities.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Booking Information: Check-in and check-out dates, number of guests, room preferences, special requests
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Identification: Passport number, national ID number (as required by Ethiopian hotel regulations)
• Communication Records: Correspondence with us via email, phone, or contact forms

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To process and manage your reservations, check-ins, and check-outs
• Legal Compliance: To comply with Ethiopian hotel registration requirements and government regulations
• Communication: To respond to your inquiries, send booking confirmations, and provide customer support
• Marketing: To send you promotional materials, special offers, and newsletters (with your consent)
• Improvement: To analyze website usage and improve our services
• Security: To detect and prevent fraud, unauthorized access, and other security threats
• Legal Obligations: To comply with legal requirements, including tax reporting and law enforcement requests

4. Legal Basis for Processing (Ethiopian Context)

Under Ethiopian law, we process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill our contract with you (e.g., providing hotel services)
• Legal Obligation: To comply with Ethiopian laws, including hotel registration requirements under the Tourism Proclamation
• Legitimate Interests: To operate our business, ensure security, and improve our services
• Consent: When you have given explicit consent for specific purposes (e.g., marketing communications)

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, processing payments, and providing services
• Government Authorities: As required by Ethiopian law, including tourism authorities, tax authorities, and law enforcement agencies
• Business Partners: Trusted partners who help us provide services (e.g., travel agencies, tour operators)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale, or transfer of assets

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with Ethiopian legal and regulatory requirements (including hotel record-keeping obligations)
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

Hotel registration records may be retained for up to 7 years as required by Ethiopian tourism regulations. Financial records may be retained for longer periods as required by tax laws.

7. Your Rights (Under Ethiopian Law)

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to processing of your information for certain purposes
• Withdrawal of Consent: Withdraw consent where processing is based on consent
• Complaint: File a complaint with relevant Ethiopian authorities if you believe your rights have been violated

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage of data on protected servers
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

10. International Data Transfers

Your personal information is primarily stored and processed in Ethiopia. If we transfer your information outside Ethiopia, we will ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Ethiopian Legal Framework

This Privacy Policy is designed to comply with applicable Ethiopian laws and regulations, including:

• The Constitution of the Federal Democratic Republic of Ethiopia (1995)
• The Civil Code of Ethiopia (1960)
• Tourism Proclamation and related regulations
• Tax Proclamation and related regulations
• Any other applicable laws and regulations

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: